Frequently Asked Questions

Free Standard Shipping on all orders over £30. For orders below, we charge £3.50.

With standard shipping, allow for 1 business day to process the order and 2-4 business days for delivery.

Once your order has been dispatched, you will receive your tracking number to track your delivery. A signature may be required upon receipt of delivery.

All orders are fulfilled by Amazon.

For any questions, please contact care@naturallymum.com


Our Care Promise

100% Refund + Keep The Product

We trust you will love Naturally Mum products, so we invite you to try a product for up to 90 days*. If you’re not happy in any way, call or email us for a full refund!

Naturally Mum has a no-hassle, full refund policy: no return necessary! As you can see, your happiness is important to us. We want our customers to always feel safe ordering from us, knowing we care about your well-being. We are a small business and it is important to us that our customers feel that they are treated as family.

To initiate a refund, please email us at: care@naturallymum.com

Late or missing refunds

If we have initiated a refund and you haven’t yet seen it credited back to you, first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund after 5-7 business days from when the refund was initiated, please contact us at care@naturallymum.com

*Our 100% money-back guarantee applies to all products purchased within the last 90 days. If a product was purchased more than 90 days ago, the product is no longer refundable. Customers who have received £100 in refunded product are no longer guaranteed money back and will be taken care of on a case-by-case basis.

Please fill out our contact form here or e-mail care@naturallymum.com

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